Privacy & Safety Policy

Who Are We Our website address is: [your website URL]

SECTION 1 — WE PROTECT YOUR PRIVACY

Our privacy policy is simple and transparent — any information you share with us, stays with us. We do not rent, sell, lend, or otherwise distribute your personal information to anyone for any reason. This includes your contact information as well as specific order information. We limit data access to only those within our organisation who need it to process your order. Your personal data is accessible to only a limited number of team members with special access privileges. Although we may, from time to time, compile general demographic information based on orders, this information is kept within our organisation only and has no identifiable personal data associated with it.

SECTION 2 — INFORMATION WE COLLECT

To enable you to place an order on our site, we need the following basic information about you: first name, last name, address including city, PIN code, state, phone number, and contact email address. Apart from this, our system gathers certain details about your device's internet connection, such as your IP address, when you visit our site. Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to customise our site as per your interests, to calculate the number of visitors on our site, and to understand the geographic locations from where our visitors come. We do not allow any unauthorised person or organisation — including other members, visitors, or anyone not part of our team — to access or use any information collected from you.

SECTION 3 — HOW WE USE YOUR INFORMATION

The most important information collected from you is your email address, which is used to confirm your order and keep you updated on your delivery. Your email may also be used for customer service related queries and occasional newsletters. All other information collected is confidentially stored and will not be disclosed unless required by law or in case of any disputes. We use your information to:

Process and fulfil your orders
Send order confirmations and delivery updates
Respond to your queries and provide customer support
Improve and personalise your browsing experience on our Wix store

SECTION 4 — INFORMATION SHARING

We do not rent, sell, barter, or give away your information to anyone. To some extent, information has to be passed on to courier companies, payment processing partners, and other vendors to enable them to perform their functions related to your order fulfilment. Apart from this normal business requirement, information may also need to be shared with law enforcement authorities for fraud detection and for the safety of our site, employees, and customers. Our store is hosted on Wix, which employs industry-standard security measures and encryption to protect your data. For more information, you may review Wix's Privacy Policy. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Service.

SECTION 5 — PAYMENT SECURITY

All payment transactions are processed securely through Wix's certified payment partners. We do not store your payment details on our servers. While we take every precaution to protect your information, please note that no method of transmission over the internet is 100% secure. We encourage you to take steps to protect your personal information online as well.

SECTION 6 — COOKIES

Our website uses cookies to enhance your browsing experience and help us understand how customers navigate our store. Cookies are small files stored on your device that help us customise our site based on your preferences and browsing behaviour. You may disable cookies through your browser settings at any time; however, please note that this may affect certain features of the website.

SECTION 7 — SMS & COMMUNICATION POLICY

Our customers may receive transactional or promotional messages on their registered mobile numbers regarding their orders, offers, and updates. We declare that all communications will be relevant, respectful, and in accordance with applicable laws. We will not send unsolicited commercial content to customers who have registered with the NCPR database maintained by TRAI, and we are solely responsible for any content sent from our end.

SECTION 8 — YOUR RIGHTS

You are in control of your personal data. You have the right to:

Access the personal information we hold about you
Request corrections or updates to your information
Request deletion of your personal data at any time
Register a complaint regarding the use of your data

To exercise any of these rights or for any privacy-related queries, please contact us at whimsywareforyou@gmail.com. We will respond to your request within a reasonable timeframe.

SECTION 9 — CHANGES TO THIS POLICY

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon being posted on this page. If we make material changes to this policy, we will notify you here so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it.

By using our website, you hereby consent to our Privacy Policy and agree to its terms. If you have any questions, feel free to reach out to us at 📧 whimsywareforyou@gmail.com — we're happy to help! 🌸