Shipping & Delivery Policy
1. Shipping Locations 🗺️ We currently ship to all locations within India — so no matter where you are, your new favourite piece is on its way to you! 🇮🇳☕
2. Processing Time 📦 Every order is packed with love and extra care to make sure your delicate glass and ceramic pieces arrive safe and sound! Orders are processed within 1–3 business days.
3. Delivery Time 🚚💨 Once your order is on its way, here's when you can expect it:
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🐢 Standard Shipping: 5–10 business days
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⚡ Express Shipping (if available): 2–5 business days
Please note that delivery times may vary due to courier delays, public holidays, or remote locations. We appreciate your patience! 🌷
4. Shipping Charges 💸 Shipping charges are calculated at checkout based on the weight and destination of your order. Keep an eye out for free shipping on select orders and special promotions! 🎉
5. Packaging 🎀 Each item is lovingly wrapped and cushioned to keep it snug and safe during transit! 🥰 We still recommend giving your package a quick check upon delivery, just to be sure everything arrived in perfect condition.
6. Tracking 🔍 Once your order is shipped, you'll receive a tracking number via email so you can follow your little treasure every step of the way! 📬✨
RETURN & EXCHANGE POLICY
1. No Cancellations or Returns 🛍️ All sales are final, and we do not accept cancellations or returns for any purchase. We put a lot of love into every order, so please review your cart carefully before completing your purchase! 🧡 If you have any questions or concerns about a product, feel free to reach out to our support team before placing your order — we're always happy to help! ☕
2. Replacements for Damaged or Incorrect Items 💛 Every order is packed with lots of care to make sure it reaches you safely! 📦 However, we do accept replacement requests in the following cases:
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You received the wrong item 😟
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Your item arrived damaged or broken 💔
3. Mandatory Unboxing Video 🎥 We'd love to make things right for you! To be eligible for a replacement, we request a clear, uninterrupted unboxing video recorded from start to finish. Replacement requests will only be considered upon submission of a video clearly showing the damage or incorrect item. 🌷
4. Returns of Incorrect Item 📬 Received the wrong cutie? 🥺 Please wrap the incorrect item in its original packaging box before sending it back, so it stays safe on its way to us!
5. How to Request a Replacement 💌 To raise a replacement request, drop us an email at whimsywareforyou@gmail.com along with your unboxing video and order details. We'll get back to you as soon as we can!
6. Processing Time ⏳ All replacement requests are reviewed by our team before approval. Once approved, your replacement will be on its way within 2–5 working days! 🚀
7. Replacement Request Window 📅 Replacement requests must be raised within 3 days of delivery. Please don't wait too long — we want to make sure your experience with us is nothing but delightful! 🌟